Frequently Asked Questions
Everything you need to know about shopping at Dutch Vinyl.
How do you grade the condition of your records?
We use the globally recognized Goldmine Grading Standard to assess our vinyl. Each record is visually inspected, and many are play-tested to ensure accurate grading of both the sleeve and the media.
What shipping methods do you use for fragile vinyl?
We use high-quality, reinforced cardboard mailers specifically designed for vinyl records. To prevent seam splits during transit, we ship records outside of their outer sleeves whenever possible.
Do you offer international shipping?
Yes, we ship our collection worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and the weight of your order.
What is your return policy for pre-owned records?
If a record does not meet the described grading, you can return it within 30 days for a full refund or exchange. Please contact our support team to initiate the return process.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are all the records listed in stock?
Our online inventory is synced in real-time with our physical store. If an item is listed as available on our website, it is ready to be shipped or picked up.